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Policies
Exchange & Return Policy
At Rooznam Kidswear, we want our customers to be satisfied with their purchases. Eligible items may be returned or exchanged within 7 days of delivery, subject to the conditions below.
Eligibility for returns and exchanges
- Returns or exchanges are accepted for items that arrive significantly damaged or defective, or do not match the original product specifications or the item ordered. Customers must report eligible issues within 2 days of delivery.
- Items must be unworn, unwashed, unused, and in their original condition, with original tags and packaging where applicable.
- Customized or altered products are generally not eligible for return or exchange unless they arrive defective, damaged, or different from the specifications agreed upon when placing the order, subject to applicable law.
How to request a return or exchange
Contact Rooznam Kidswear within the applicable reporting period, providing your order details and clear photographs or videos of the issue, where applicable. Once the request has been reviewed and approved, you will receive instructions for returning the item.
Returned products must be sent using a traceable courier service or registered post, according to the return instructions provided by Rooznam Kidswear.
Send your request on WhatsApp +92 329 9267363 or email support@rooznam.pk with your order number.
Exchanges
- Approved exchanges will be processed after the returned product has been received and inspected.
- The exchange process may take approximately 5 to 7 business days after receipt of the returned item, subject to product availability.
- Any applicable exchange delivery charges will be communicated to the customer before the exchange is processed.
Refunds
- Refunds may be offered for eligible defective, damaged, or incorrect items, subject to review and approval.
- Approved refunds will be processed within 7 business days after the returned product has been received and assessed.
- Refunds will be issued through an agreed payment method, such as bank transfer or Easypaisa, where available.
- Original delivery charges are non-refundable.
- For eligible returns, customers are responsible for the return shipping charges. Where a return requires delivery charges in both directions, the applicable charges will be communicated to the customer before the refund is processed.
Read the full Terms & Conditions.